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Frequently Asked Questions

How do I know WebAntics Online is a Trustworthy Company?
WebAntics Online has been serving the South African market for over 11 years. We opened our online webstore in 2005 and through all those years our goal has been to earn the trust of our customers. To do this we knew we must offer competitive pricing, but we also knew low prices alone could not make our business superior. We were determined to combine honest and helpful dealings with outstanding service before, during, and after the sale. We understood that long term customer satisfaction depended on our ability to maintain a knowledgeable and courteous customer service staff assisted by the best support systems. 

WebAntics is registered in South Africa under company registration number 2005/017517/23.
WebAntics is registered for Value Added Tax under VAT number 494 0229 117
Our Importers and Exporters customs client number is 21323944.

How do I know if a product is in stock?
Product levels are changing all of the time. If the product page doesn't confirm availability, please email us at info [at] webantics.com or use our Live Chat and give us the Product Code and Name and how many units you require. One of our sales consultants will reply back to you with a quotation. Please note that we will only come back to you during business hours 08h00-17h00 Monday - Friday.

I need my goods urgently and I can’t wait a day or two. Can you help?
Of course! We understand that sometimes you need an item and you need it ‘yesterday’. Contact us so we can make sure your order is in stock and if it is an item that we can speedily deliver. We’ll put through the order manually and mark it as a rush item.

How can I pay for my order?
We accept payment by Credit Card (Visa and MasterCard), Electronic Fund Transfer, Bank Transfer, ATM deposits, Cash Deposit, PayPal, Mobicred Finance or Cheque Deposit. Please note that Cheque Deposits may take up to 10 days to clear.

What do you charge for delivery and how will my goods be delivered?
Orders are shipped either by courier or with one of our drivers depending on your location and also depending on how quickly you would like your order delivered. Shipping costs range from FREE of charge to R350 for the urgent parcels (only available in Gauteng area). Please visit the Delivery Information tab for more information on shipping and whether you qualify for FREE Shipping.

How long does delivery take?
Please visit the Delivery Information tab for more information on shipping and also whether you qualify for FREE Shipping

I have not received my order
Most products that are available in stock can be delivered within 1-3 working days of your payment being confirmed. Occasionally due to stock availability this can take longer. If your product is not in stock when your order is processed, you will be contacted by our Customer Services Department advising you of the expected time delay. Please contact us if you do not receive your item(s) within the shipping time frame. 

I have received duplicates or incorrect items in my order
As rarely as this happens, sometimes mistakes are made. Please contact us immediately so that we can arrange for a collection of the goods to avoid you being charged. Please return the duplicated item unopened and in its original condition.

Do you deliver goods outside of the Republic of South Africa?
At present we only deliver to addresses within the boundaries of South Africa.

My goods have been damaged in transit
If you goods have been damaged en route to you, please mention it on the waybill (if possible) and then contact us immediately so that we can arrange for the collection of the goods. Please return the item/s including a small note explaining the fault. FAULTY GOODS HAVE TO BE RETURNED WITHIN 48 HOURS. As soon as we receive the item/s, we will confirm the fault and you will be sent a replacement. 

If my product breaks down during the Warranty period, how and where do I get it repaired?
All products sold by WebAntics Online carry official manufacturer warranty. That means that it was purchased through the official channels for South African residents. We do not sell or import Grey products. This means that the item/s must be returned to the official supplier or official service agent within South Africa. On certain item/s, only we will be able to return the product for you. We highly recommend taking out ‘On-site’ warranties (if available) to avoid carry-in hassles should something go wrong. Please contact us should your product have a fault, so we can assist you with the best remedy. 

Where are you based and can I collect my order directly from you?
We are based in Crown Mines, Johannesburg. Orders can be collected directly from us as long as prior arrangements are made when placing your order. Payment must still be confirmed before your order can be released and you will notified once your order is ready for collection.

Do it Your Way!
Shop at WebAntics.com in the way that is most convenient for you: by phone, by mail, by fax, or through our website. Whichever way you choose, no matter the size of the sale, we're here to help you. For any other questions or even if you just want to make an enquiry, send us an email to info [at] webantics.com or contact us on +27 (0)11 839-0716.